# Billing & Refunds

> What you pay, when, and what happens if you change your mind.

Last updated 2026-10-20.

## Free trial

Every new workspace gets 14 days free, with no card needed. When the trial ends, Doozy pauses
until an owner picks a plan. Nothing is deleted while it is paused.

## How plans are billed

- Plans are priced per workspace and billed in advance, monthly or yearly, at the prices on
  [our pricing](/#pricing) when you subscribe.
- Each plan includes a usage allowance for its billing period. When it runs out, Doozy finishes
  what it is working on and starts nothing new until the allowance resets, an owner adds a usage
  pack, changes plan, or turns on extra usage up to a cap they set. We never charge for usage an
  owner has not chosen.
- Payments are taken by Dodo Payments as merchant of record. It collects any applicable taxes and
  issues your invoices, which owners can find in the web app under Billing.
- Only owners can change the plan or payment details.

## Changing plan

- **Upgrades** take effect at once. You pay the difference for the rest of the current period.
- **Downgrades** take effect at your next billing date. You keep the higher plan until then.
- **Usage packs** are added to the current period and are used up before extra usage.

## Cancelling

You can cancel at any time from the web app. Your plan runs to the end of the period you have
paid for, and you are not billed again. Doozy then pauses, and nothing is deleted, so you can
come back later or ask us to delete your workspace as set out in the
[Privacy Policy](/privacy#how-long-we-keep-it).

## Refunds

Except where the law requires otherwise, payments are not refundable, including unused time on a
plan, unused allowance and unused packs. The free trial is there so you can try Doozy before
paying.

We do refund when the charge was our mistake:

- You were charged twice for the same thing.
- You were charged after cancelling.
- You were charged for a plan, pack or extra usage an owner did not choose.

To ask for one, email [hello@askdoozy.com](mailto:hello@askdoozy.com) from an owner's address
with the invoice number. We reply within one business day, and an agreed refund goes back to the
original payment method, usually within 5 to 10 business days depending on your bank.

If your country gives you a legal right to a refund or a cooling-off period, that right applies
and nothing here reduces it.

## Failed payments

If a payment fails, we tell owners by email and retry over the following days. If it still fails,
Doozy pauses until the payment goes through or an owner updates the payment method. Nothing is
deleted while it is paused.

## Price changes

We may change prices with at least 30 days' notice to owners by email. A change applies from your
next billing period, so you can cancel before it takes effect.

## Questions

Email [hello@askdoozy.com](mailto:hello@askdoozy.com). Our [Terms of Service](/terms) are the
agreement that governs billing; this page explains it in plain words and does not replace it.