# Support

> Stuck, or something not working? Here is how to reach us and what helps us fix it fast.

Last updated 2026-10-20.

## Write to us

Email [hello@askdoozy.com](mailto:hello@askdoozy.com). You do not need an account to ask for
help. We reply within one business day, and sooner when Doozy is down for you.

## What to include

- The name of your Slack workspace.
- What you asked Doozy to do, and what happened instead. A link to the thread is ideal.
- Roughly when it happened, with your timezone.
- A screenshot, if there is one.

Please do not email passwords, API keys or other secrets. Save them in the Doozy web app, where
they are encrypted and never read back.

## Common questions

**Doozy did not reply in a thread.** Check it has been invited to the channel (type `/invite
@Doozy`), and that you mentioned it by name. If the workspace has used up its month, Doozy says
so in the thread and starts nothing new until the reset.

**Someone cannot sign in to the web app.** Sign-in is by emailed link or Google, with the same
email as their Slack account. Owners and admins manage members under Settings.

**A connected tool stopped working.** An owner or admin can reconnect it from the web app. If a
saved secret expired, replace it there; Doozy picks up the new one on its next task.

**Billing.** Only owners can change the plan. Invoices and receipts are in the web app under
Billing. For anything else, email us.

## Security issues

If you believe you have found a security problem, please follow the steps on our
[Security page](/security) rather than posting it publicly.

## Status

If Doozy seems down for everyone, email us and we will reply with what we know. We tell owners by
email about any incident that affects their data.