Write to us
Email [email protected]. You do not need an account to ask for help. We reply within one business day, and sooner when Doozy is down for you.
What to include
- The name of your Slack workspace.
- What you asked Doozy to do, and what happened instead. A link to the thread is ideal.
- Roughly when it happened, with your timezone.
- A screenshot, if there is one.
Please do not email passwords, API keys or other secrets. Save them in the Doozy web app, where they are encrypted and never read back.
Common questions
Doozy did not reply in a thread. Check it has been invited to the channel (type /invite @Doozy), and that you mentioned it by name. If the workspace has used up its month, Doozy says
so in the thread and starts nothing new until the reset.
Someone cannot sign in to the web app. Sign-in is by emailed link or Google, with the same email as their Slack account. Owners and admins manage members under Settings.
A connected tool stopped working. An owner or admin can reconnect it from the web app. If a saved secret expired, replace it there; Doozy picks up the new one on its next task.
Billing. Only owners can change the plan. Invoices and receipts are in the web app under Billing. For anything else, email us.
Security issues
If you believe you have found a security problem, please follow the steps on our Security page rather than posting it publicly.
Status
If Doozy seems down for everyone, email us and we will reply with what we know. We tell owners by email about any incident that affects their data.