An AI coworker for Zoho Desk, in Slack.

What Doozy can do in Zoho Desk

Doozy reads tickets, contacts and accounts and creates or updates tickets when you ask. You approve Doozy on Zoho Desk's own sign-in screen, with no keys to paste, and each tool has a switch in Doozy.

• Search tickets, contacts, accounts and tasks
• Read a ticket with its conversations, threads, history and attachments
• List tickets, contacts, agents, departments, teams and saved views
• Create a ticket or a contact
• Update a ticket's status, priority, assignee or fields, and attach a file
• Update accounts and tasks

Things people ask

In a thread, after @Doozy. It answers in that thread, with what it did.

• You

  @Doozy what has this customer raised with support in the last 90 days?

• You

  @Doozy which high-priority tickets in the Billing department are still open after two days?

• You

  @Doozy create a ticket for the bug in this thread, assigned to Priya, priority high.

• You

  @Doozy every Monday at 9, post open tickets by department and the oldest one in each.

How to connect Zoho Desk

No keys to paste: Zoho Desk asks you to approve Doozy, the way it does for any app, and you can revoke that there any time.

1. 1

   Add Doozy to your Slack and open the Integrations page in the web app.

2. 2

   Pick Zoho Desk and click Connect. Zoho Desk's own sign-in asks you to approve Doozy.

3. 3

   Choose which of its tools Doozy may use, and mention @Doozy in a thread.

What stays off, and what's always true

Doozy works like a teammate, so it doesn't stop to ask. You decide what it can reach.

More in Security and AI & Data Use.

Works well with

One ask often crosses tools: a Sentry error becomes a GitHub pull request and a Linear issue. Doozy uses whichever it needs.

• Zoho BooksLook up invoices, contacts, bills and reports.
• Help ScoutSearch conversations and customers.
• IntercomSearch conversations and look up customers.
• SlackWhere Doozy works: mention it in a thread and the result comes back there.

Questions people ask before they connect Zoho Desk

Can Doozy reply to customers in Zoho Desk?

No. It reads the conversation and drafts the reply in your Slack thread for a person to send from Zoho Desk.

Does it work with more than one Zoho Desk organization?

It works with the organizations the person who connected it belongs to. They approve Doozy on Zoho's own sign-in screen.

Does it work with Zoho CRM too?

This connector covers Zoho Desk. Zoho Books has a connector of its own.

Can Doozy see our Zoho Desk credentials?

No. Every task runs in its own isolated workspace, and credentials stay outside it: they're added to each call on its way out. Nothing it reads or writes there can expose a key.

Will it change things in Zoho Desk without asking?

It works like a teammate, so it doesn't stop to ask, and you decide what it can reach. Tools that delete or overwrite start switched off, you can switch off any other, and every action it takes is on the audit log with who asked.

Who can connect it?

Owners and admins of your Doozy workspace. Members see what's connected and can't change it. Everyone in your Slack can ask Doozy once it's connected.

What does it cost?

Nothing extra. Every integration is included on every plan, and the 14-day trial needs no card.

Something else? Write to [email protected].